Terms of Service

1. Acceptance of Terms

These Terms of Service govern your access to and use of the FADNEX websites, applications, software, and services, including https://fadnex.in and https://fadnexagency.in.

By accessing or using our services, you agree to these Terms. If you do not agree, you must discontinue use of the relevant service.

If you use our services on behalf of a company or another organization, you represent that you are authorized to accept these Terms on its behalf.

2. Services Provided

FADNEX provides digital and technology-related services that may include:

• Website design and development.
• Digital marketing and advertising support.
• Creative design, graphics, and content production.
• Business consulting and digital solutions.
• Software, applications, and business-management tools.
• Lead, client, proposal, project, invoice, communication, and support management features, where available.

Specific deliverables, prices, timelines, payment schedules, support arrangements, and other project conditions may be defined in a separate proposal, quotation, statement of work, or service agreement.

Where a signed agreement or accepted proposal conflicts with these general Terms, the specific agreement will govern the conflicting service-specific provisions to the extent legally permissible.

3. Accounts and Access

Certain features may require an account or authorized access.

You agree to:

• Provide accurate information when creating or maintaining an account.
• Keep your login credentials confidential.
• Use appropriate security measures to protect your account.
• Notify us promptly if you suspect unauthorized access.
• Ensure that users accessing your organization's account have appropriate authorization.

You are responsible for activities carried out through your account to the extent permitted by law. We may restrict, suspend, or terminate access where reasonably necessary for security, legal compliance, or enforcement of these Terms.

4. Acceptable Use

You must not:

• Use our services for unlawful, fraudulent, or deceptive activities.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Introduce malware or interfere with service availability or security.
• Reverse engineer, copy, resell, or exploit our software except as expressly permitted by law or written agreement.
• Access or disclose another person's information without authorization.
• Use our services to infringe intellectual property, privacy, or other legal rights.
• Misuse integrations, APIs, or permissions granted by third-party platforms.

We may investigate suspected violations and take proportionate action, including restricting access or referring matters to the relevant authorities where appropriate.

5. Client Responsibilities

Clients are responsible for supplying accurate information, approvals, content, brand assets, credentials, and other materials reasonably necessary to perform the agreed services.

Clients must ensure they have the rights and permissions needed for materials and data supplied to FADNEX.

Delays caused by missing information, late approvals, unavailable third-party services, or client-side changes may affect project timelines and deliverables.

Clients remain responsible for the legality, accuracy, and authorized use of information they provide.

6. Fees, Payments, and Taxes

Fees, milestones, deposits, recurring charges, and payment due dates will be communicated in the applicable quotation, invoice, proposal, or agreement.

Unless otherwise agreed in writing:

• Payments must be made by the stated due date.
• Applicable taxes will be charged as required by law.
• Work may be paused for materially overdue payments after appropriate notice.
• Additional work outside the agreed scope may require a separate quotation or written approval.

Refunds, cancellations, and termination-related payments will be governed by the applicable service agreement, proposal, and mandatory consumer or other applicable law.

7. Intellectual Property

Each party retains ownership of intellectual property it owned before the engagement.

FADNEX retains ownership of its pre-existing tools, reusable components, internal processes, templates, software, methods, and know-how, unless otherwise agreed in writing.

Ownership or licensing of project-specific deliverables will be determined by the applicable proposal or agreement and any conditions attached to third-party assets, fonts, plugins, software, stock media, or other licensed materials.

You may not use FADNEX's name, logo, software, or proprietary materials in a manner that implies authorization or endorsement without permission.

8. Third-Party Services

Our services may depend on or integrate with third-party platforms, including hosting providers, social networks, advertising platforms, payment providers, APIs, and software services.

Third-party services are subject to their own terms, policies, pricing, and availability. FADNEX is not responsible for independent changes, suspensions, outages, policy decisions, or actions of third-party providers beyond our reasonable control.

We will use reasonable efforts to support agreed integrations but cannot guarantee the continued availability or uninterrupted operation of third-party services.

9. Marketing and Performance Disclaimer

Digital marketing, search optimization, advertising, creative production, and related services involve factors outside our control.

Unless expressly guaranteed in a written agreement, FADNEX does not guarantee particular sales, leads, revenue, search rankings, advertising results, conversion rates, audience growth, or return on investment.

Campaign outcomes may depend on budgets, competition, market conditions, platform policies, client responsiveness, product quality, and other variables.

10. Confidentiality and Privacy

Each party should protect confidential information received from the other party and use it only for legitimate purposes connected with the engagement, subject to applicable law and any separate confidentiality agreement.

Personal information is handled in accordance with our Privacy Policy: https://fadnex.in/privacy-policy.html.

Clients are responsible for ensuring they have the necessary authority to provide personal information to FADNEX for processing in connection with the services.

11. Service Availability and Changes

We may update, improve, suspend, or discontinue website or application features as reasonably necessary for maintenance, security, operational requirements, or product development.

We do not guarantee uninterrupted or error-free service. Where commercially reasonable, we will seek to minimize disruption to ongoing services.

Separate contractual commitments concerning uptime, support, maintenance, or service levels will take precedence where applicable.

12. Suspension and Termination

You may stop using our services at any time, subject to any outstanding contractual obligations.

We may suspend or terminate access where required by law, where security is at risk, where these Terms are materially violated, or where continued provision is otherwise permitted to be discontinued under the applicable agreement.

Termination does not automatically cancel outstanding payment obligations or rights and duties that are intended to survive termination.

Account closure and deletion of personal information are handled in accordance with our Privacy Policy and Data Deletion Instructions.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our websites and general-purpose applications are provided on an “as available” basis.

We do not warrant that every feature will be uninterrupted, completely secure, or free of errors. Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, FADNEX will not be liable for indirect, incidental, special, or consequential losses arising from use of our services, including loss of profits, business opportunities, or data, where such exclusion is legally enforceable.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud or other non-excludable liability.

Any additional liability limits agreed in a separate service agreement will apply to the extent legally enforceable.

15. Indemnity

To the extent permitted by applicable law, you are responsible for claims and losses arising from your unlawful use of our services, unauthorized materials you provide, or material violations of these Terms, except to the extent caused by FADNEX's own acts or omissions for which it is legally responsible.

16. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable mandatory legal protections.

Disputes should first be raised with FADNEX in good faith in an effort to reach an appropriate resolution. Any court proceedings will be subject to the jurisdiction of courts legally competent to hear the dispute.

Nothing in this section removes any mandatory rights or remedies available under applicable law.

17. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be published on this page with a revised date.

Where required by law or an applicable agreement, we will provide notice or obtain consent before implementing material changes.

18. Contact Information