User Data Deletion Instructions

1. How to Request Data Deletion

You can request deletion of your personal information using either of the following methods.

Option A: Request by Email

Send an email to support@fadnex.in.

Use the subject line: Personal Data Deletion Request

Please include:

• Your full name.
• The email address associated with your account.
• The name of the FADNEX application or service you used.
• Your account identifier, if available.
• A brief description of the information you want deleted.

Do not include your password, authentication codes, or other sensitive login credentials in your request.

Option B: Contact FADNEX

2. What Happens After You Submit a Request?

After receiving your request, we will:

1. Review your request and verify your identity where reasonably necessary.
2. Identify the relevant account and personal information within our control.
3. Delete or anonymize eligible information, subject to applicable legal requirements and legitimate retention obligations.
4. Inform you if we need additional information or cannot delete certain information for a valid legal or operational reason.

We aim to process verified deletion requests within 30 days of receiving the information reasonably necessary to process them. If a request is complex or additional time is legally permitted and necessary, we will communicate the delay and applicable next steps.

3. What Information May Be Deleted?

Depending on the service and the nature of your request, deletion may include:

• Account profile information.
• Personal contact information.
• Application-specific account data.
• User preferences and associated identifiers.
• Personal information held in support records, where eligible for deletion.

Deleting an account may result in loss of access to associated application features, history, files, or other account-related information.

4. Information We May Need to Retain

Certain information may be retained where required or permitted by applicable law, including tax and accounting records, transaction records, records necessary to establish or defend legal claims, security logs, or information subject to a valid legal obligation.

Where appropriate, retained information will be restricted to the purpose for which it must be kept and deleted when that purpose ends.

Information held independently by third-party services may need to be deleted separately through those providers.

5. Third-Party Login and Connected Applications

If you signed in using a third-party provider or connected an external service, you may also need to revoke the application's access through that provider's account settings.

Revoking access does not necessarily delete information previously received by FADNEX. Please submit a deletion request to FADNEX separately.

6. Contact and Grievances

For questions about data deletion, request status, or privacy concerns, contact: