Privacy Policy

1. Introduction

FADNEX (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our websites, applications, digital services, and business communications.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://fadnex.in, https://fadnexagency.in, use our applications, submit an enquiry, create an account, or engage with our services.

By using our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

A. Personal Information

• Name and business or company name.
• Email address and telephone number.
• Business address and other contact details you voluntarily provide.
• Profile information and account identifiers.

B. Account and Authentication Information

• Login identifiers and account-related information.
• Authentication tokens or information provided by supported sign-in providers.
• Account roles, permissions, and activity necessary to operate our applications.
• Security logs and authentication events.

We do not intend to collect or store your account passwords from third-party services in plain text.

C. Business and Project Information

• Enquiries, leads, proposals, project details, and support requests.
• Client communications and files you choose to share.
• Invoices, billing details, and transaction records where applicable.
• Employee, attendance, or project-management information where these features are enabled and authorized.

D. Technical Information

• IP address, browser type, device information, and operating system.
• Pages visited, access times, diagnostic information, and security logs.
• Cookies and similar technologies where used.

E. Third-Party Account Information

If you connect an external service, such as a social media, advertising, communication, or business platform, we may process the information and permissions necessary to provide the requested integration.

The information accessible to us depends on the provider, the permissions you authorize, and the features you use.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and provide requested services.
• Create and manage accounts and authenticate users.
• Manage leads, clients, proposals, projects, invoices, and support requests.
• Provide application features and authorized integrations.
• Send service-related communications, updates, and important notices.
• Process payments and maintain appropriate business records.
• Maintain security, prevent fraud, troubleshoot errors, and enforce our terms.
• Improve our websites, applications, and service quality.
• Comply with applicable legal obligations.

We will not use personal information for unrelated purposes where consent or another lawful basis is required.

4. Legal Basis and Consent

Where applicable law requires a legal basis for processing, we process personal information based on consent, steps necessary to provide requested services or perform a contract, legitimate uses permitted by law, and applicable legal obligations.

Where processing relies on consent, you may withdraw that consent through the available mechanism or by contacting us. Withdrawal does not affect processing that was lawful before withdrawal or processing permitted on another lawful basis.

5. Cookies and Analytics

Our websites and applications may use cookies, session storage, analytics, or similar technologies to maintain sessions, remember preferences, understand usage, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website or application functionality.

Where required, we will request consent before using non-essential cookies or similar tracking technologies.

6. Sharing and Disclosure

We do not sell personal information as a standalone data product.

We may share information, where necessary and appropriate, with:

• Hosting providers, cloud infrastructure providers, and database services.
• Authentication, communication, email, and notification providers.
• Payment processors and accounting service providers.
• Analytics, security, and error-monitoring providers.
• Third-party platforms that you authorize us to connect.
• Professional advisers, regulators, law enforcement, or other parties where required or permitted by law.
• Successors involved in a merger, restructuring, or transfer of business, subject to applicable law.

Service providers may process information on our behalf under appropriate contractual or other safeguards. Information may be processed in locations outside your state or country, subject to applicable law.

7. Third-Party Services and Sign-In

Our applications may offer sign-in or integrations through third-party providers. When you use these features, the relevant provider may independently collect or process information under its own privacy policy and terms.

We do not control the privacy practices of third-party platforms. Please review their policies before authorizing access.

You can revoke an integration's permissions through the relevant provider where supported. Revoking access may disable related features but may not automatically delete information previously received or retained by FADNEX.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining accounts, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or security requirements.

Retention periods depend on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law, technical limitations, and legitimate retention requirements.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

Depending on the service, these measures may include access controls, authentication, encryption where implemented, secure communications, monitoring, and restricted permissions.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to reduce reasonably foreseeable risks.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information concerning you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information.
• Withdraw consent where processing is based on consent.
• Raise a grievance or privacy-related complaint.
• Exercise other rights available under applicable data protection law.

To submit a request, contact support@fadnex.in. We may need to verify your identity before acting on your request.

11. Children's Privacy

Our services are intended for businesses, professionals, and other users legally able to use the relevant services. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter and take appropriate action.

12. Data Deletion

You may request deletion of your account and associated personal information by following the instructions at https://fadnex.in/data-deletion.html.

You may also email support@fadnex.in with the subject line “Personal Data Deletion Request.”

Some information may need to be retained where required by law or where a valid legal, security, accounting, or dispute-resolution reason applies. Where appropriate, retained information will be restricted to the applicable purpose.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices.

The revised version will be published on this page with an updated revision date. Where legally required, we will provide additional notice or obtain consent.

14. Contact Us